We are against animal testing and doesn’t use any animal products in our formulations. We are committed to taking an ethical approach to each and every ingredient in our products, even right down to our packaging and labelling. ​ Not all ingredients used in all our products are organic, however those ingredients that are organic are 100% organically certified. The non-organic ingredients used are sourced at the highest quality and potency from their country of origin, to ensure the full benefits of each ingredient, proper growth in its own natural environment, a guarantee that the quality and potency is of the highest level and eliminates substituted farming and man-made growth interference. ​ It is a promise that all products are free from preservatives and chemicals and rest assured that there is no Sodium Lauryl Sulphate in any of the products. All ingredients are free of genetic modification and have been farmed ethically for sustainability of our precious Earth, keeping each ingredient at its natural constituents. ​ All makeup products are: are 100% pure and organic have no fillers are hypo-allergenic FREE OF - preservatives, bismuth, talc, dyes, parabens, carmine, fragrances, fillers, chemicals in general, and are recommended by dermatologists. ​ Should the unlikely event of an irritation occurring from the use of the products, please discontinue use and notify us immediately. There have currently been no reports of allergic incidences to date. ​ We have taken the truth in labelling pledge and our consistency in keeping our promise of quality, transparency and affordability, is continually visible year after year.

Please be aware that our Vitamin E stick and Healing Balm contains Macadamia Nut oil. Age-Stop Deluxe - Hydrator, A-Lixer and Aloe Eye Lift Gel contain high levels of Vitamin A which need to be avoided if you are trying to conceive, are pregnant or breastfeeding. As a precautionary measure, it is best to completely avoid these products.

Yes, our products are unisex and can be used on from babies through to the elderly due to their gentleness. Keeping in mind that there are products made with high actives specifically made for anti-ageing skincare programs and these are not recommended on young children. Our products are also multi-use. What is generally good for your skin is good for your hair as well. So, our products are from top to toe use, meeting the needs of all individuals leading diverse and super active lifestyles. Marina's Ambrosia products ensures that all our products are non-harmful to health and non-harmful to the environment and encourage recycling of all our packaging as they are 100% recyclable.

Yes, we offer educational classes, often hosted as a casual get-together. A host invites friends to join, and together we explore our products in a relaxed, informative setting. We usually recommend about 10 people. I come and bring all the products that we have and talk about the products and tips and tricks on how to best get the most of your products. It's a great opportunity for everyone to get up close and personal with the products and speak with me directly. A free mineral make over is given to anyone whom is interested and a card with the color match is given to each and every person having a make-over. A free skincare consultation is given and again all the information is provided on the card for the client to refer to should they wish to order from us later. If anyone is interested in making a purchase, they can and the product is taken away with the customer at that very moment. There are no pushy sales or targets to meet. This is how we can bring our products straight to the public. We also provide the Host a gift valued over $100 just to say 'Thank you' regardless of any sales that we may or may not have made. The aim of these Classes is to introduce our products directly to the public so that the word of mouth continues.

All prices quoted and sales transactions are in Australian Dollars. We accept online payments via PayPal, GooglePay and Direct Debit Transfer. ​For customers wishing to pay via direct bank transfer the details will be provided on your order confirmation. ​

Flat rates for standard and express post shipping based on Australia Post freight charges. International shipping may vary. Complimentary shipping for purchases over $150

Yes, you can pick up your order from our location in Iluka, Western Australia. To arrange a suitable time, please get in touch: 📱 Text: 0449 073 993 📧 Email: naturaeskinco@gmail.com

We strive to dispatch your order on the same day; if that's not possible, it will be sent the following day. We deliver via Australia Post to anywhere within Australia and international. Australia Post makes every effort to deliver within 2-8 business days within Australia. If you are not home when the product/s are delivered, Australia Post will leave a card at the address advising you that an attempt has been made to deliver your product, and of the local post office you can collect it from.

If a product is damaged upon receipt, please return the product for a replacement or refund. ​ If you change your mind after purchasing a product, you will be given a full refund if the product is returned within 20 days of purchase and unopened. Due to Safety and hygiene requirements, Personal care products which have been opened cannot be returned or resold.) ​ If you are extremely unhappy with the product/s that you have purchased, please do contact us and tell us your thoughts. We operate in good faith and will do our best to ensure your complete satisfaction as customer service is our number one priority. We can only improve on constructive feedback and appreciate your time in bringing matters to our attention. ​ Our 20-day Money Back Guarantee Period begins from the day that the products are received by your and/or signed for as per the parcel’s Australia Post Tracking process. Refunds will be made via a bank transfer.

If you wish to return your order, we'll send you detailed instructions by email. Please be aware that return shipping costs are the responsibility of the customer. We strongly recommend that you register your parcel and retain the tracking number, as Naturaé Skin Co is not liable for any returns that are lost in transit.

Our order process is fast and generally if the order is generated on a Friday after 5pm (Perth Time) it will be sent on the Monday and therefore can be cancelled. Orders are dispatched on a daily basis from Monday to Friday. If you do have a change of mind, please advise us immediately prior to 2pm (Perth Time) before dispatch.

At Naturaé Skin Co, your privacy matters. This policy explains how we collect, use, and protect your information when you visit our website or purchase our products. What We Collect We may collect your name, email, address, payment details, and browsing data. This helps us process orders, improve your experience, and communicate with you. How We Use It Your information is used to fulfill orders, provide support, send updates (with your permission), and ensure website security. Sharing We never sell your data. We may share it with trusted partners (e.g., payment processors or shipping services) to deliver your order or improve our services. Your Choices You can access, update, or delete your information anytime by contacting us. Cookies We use cookies to improve site functionality. You can disable them in your browser settings. Security We take reasonable measures to keep your data safe, though no system is 100% secure. Updates We may update this policy, with any changes posted here.

At Naturaé Skin Co, we’re committed to transparency, honesty, and helping you feel good in your skin. We want you to have all the information you need before using any products or services on our website, so please take a moment to read below. General Information Only The content on this website is provided for general informational purposes only. While we strive to share accurate and up-to-date information about skincare, wellness, and products, this content is not intended as medical advice. Always consult with your healthcare provider or dermatologist before starting a new skincare routine, especially if you have sensitive skin, allergies, or underlying medical conditions. Product Use & Responsibility We offer products created with care using quality ingredients, but everyone’s skin is different. We cannot guarantee specific results and are not responsible for any adverse reactions or allergies. Please perform a patch test before using any new product and discontinue use immediately if irritation occurs. By using products offered on our website, you agree that Naturaé Skin Co is not liable for any outcomes resulting from use or misuse, including allergic reactions or sensitivities. External Links Our website may occasionally include links to other websites or resources. These are provided for your convenience, but we do not control or endorse the content, services, or policies of external sites. We’re not responsible for any loss, damage, or misinformation that may arise from accessing third-party content. Australian Consumer Law Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.