Frequently asked questions

Marina's Ambrosia is against animal testing and doesn’t use any animal products in our formulations. We are committed to taking an ethical approach to each and every ingredient in our products, even right down to our packaging and labelling. Not all ingredients used in all our products are organic, however those ingredients that are organic are 100% organically certified. The non-organic ingredients used are sourced at the highest quality and potency from their country of origin, to ensure the full benefits of each ingredient, proper growth in its own natural environment, a guarantee that the quality and potency is of the highest level and eliminates substituted farming and man-made growth interference. ​ It is a promise that all products are free from preservatives and chemicals and rest assured that there is no Sodium Lauryl Sulphate in any of the products. All ingredients are free of genetic modification and have been farmed ethically for sustainability of our precious Earth, keeping each ingredient at its natural constituents. ​ All makeup products are: are 100% pure and organic; have no fillers; are hypo-allergenic; FREE OF - preservatives, bismuth, talc, dyes, parabens, carmine, fragrances, fillers, chemicals in general; and are recommended by dermatologists. ​ Should the unlikely event of an irritation occurring from the use of the products, please discontinue use and notify us immediately. There have currently been no reports of allergic incidences to date. ​ We have taken the truth in labelling pledge and our consistency in keeping our promise of quality, transparency and affordability, is continually visible year after year.

Please be aware that our Vitamin E stick and Healing Balm contains Macadamia Nut oil. Age-Stop Deluxe - Hydrator, A-Lixer and Aloe Eye Lift Gel contain high levels of Vitamin A which need to be avoided if you are trying to conceive, are pregnant or breastfeeding. As a precautionary measure, it is best to completely avoid these products.

All prices quoted and sales transactions are in Australian Dollars, GST included. We accept online payments via Paypal. For customers wishing to pay via direct bank transfer the details are: Account Naturaé Skin Co Bank NAB BSB 086-006 Account No 404262728 Reference Your Order Number/Name ​

Flat rates for standard and express post shipping based on Australia Post freight charges. International shipping may vary. Contact us for an accurate shipping cost, please. Complimentary Shipping for Purchases Over $150

A local pickup option is available for those within the Perth metropolitan area. ​Contact me to determine a suitable time to collect your order.

Your order will be dispatched no later than 3 days from the order date. We deliver via Australia Post to anywhere within Australia and international. Australia Post makes every effort to deliver within 7-8 business days within Australia. If you are not home when the product/s are delivered, Australia Post will leave a card at the address advising you that an attempt has been made to deliver your product, and of the local post office you can collect it from.

If a product is damaged upon opening, please return the product for a replacement or refund. ​ If you change your mind after purchasing a product, you will be given a full refund if the product is returned within 7 days of purchase and the product hasn’t been opened. (All products in the Marina's Ambrosia range are personal care products and it becomes a matter of safety and hygiene as opened products returned cannot be resold.) ​ If you are extremely unhappy with the product/s that you have purchased, please do contact us and tell us your thoughts. We operate in good faith and will do our best to ensure your complete satisfaction as customer service is always our number one priority. We can only improve on constructive feedback and appreciate your time in bringing matters to our attention. ​ Our 15 day Money Back Guarantee Period begins from the day that the products are delivered to your residence or signed for at your local post office, as per the parcel’s Australia Post Tracking ID. Refunds will be made via a bank transfer.